reports of current and historical calls
The Analytics product allows for management reports to be generated for calls on the phone system. Filtering options allow for specific report breakdowns and the reports contain summary data, stack charts/graphs and optional itemisation of calls for granular detail. Reports can also be scheduled for sending via email.
Product Features
- Historical reports of calls across the phone system
- Filtering by date ranges, agents, departments, phone number, call direction and status, SLA
- Option to show itemised calls, filter by working hours
- Agent breakdowns
- Management summary reports
- Email reports on a schedule include PDF and CSV email attachments
- Multiple data table formats including summary, daily, hourly, 30-min and 15-min breakdowns
- Customise data tables with required columns and add override with preferred column names
Screenshots
Email Reports
Other Wildix-Integrated Products
- Dynamic Wallboards - real-time view of what's happening
- Call Recording Archive - archive and free up space
- Call Recording Controller - pause and resume call recording
- CRM Integration - screen-pop and click-to-call
- Call Recording AI - transcribe calls and get call sentiment ratings
- Live Chat & Chatbot - bespoke Live Chat including chat sentiment ratings
- Post-Call Actions - log call reasons when calls end