Customer Solution Configuration

Customise communication features to match your customer’s business needs

Select Your Customer's Phone System

AVAILABLE PHONE SYSTEMS

Select Your Customer's Products

Choose the products your customer needs and specify the number of users for each

AVAILABLE PRODUCTS

Dynamic Wallboard

Real-time dashboards displaying team and queue metrics Please select the number of users required (min 5 users)

Call Recording Archive

Secure long-term storage for all call recordings Please select the storage volume required

Call Recording Controller

On-demand recording controls with pause and resume Please select the number of users required (min 5 users)

CRM Integration

Seamless connection with your existing CRM platform Please select the number of users required (min 5 users)

Analytics

Reporting and call analytics dashboard Please select the total number of agents on the PBX

Advanced Analytics

Deep insight reports for agent status monitoring Please select the total number of agents on the PBX

Call Recording AI

AI-powered analysis and insights from recordings Please select the number of call hours required per month

Post-Call Actions (Call Reasons)

Capture call outcomes and reasons after each call Please select the number of users required (min 10 users)

Select CRM Product Features

Choose the features your customer needs for the CRM Integration. Core features are enabled by default.

CORE FEATURES

Screen-popIncluded

Automatically display customer information when calls arrive

Click-to-callIncluded

Initiate calls directly from your CRM or browser

Transfer & ForwardIncluded

Seamlessly transfer or forward calls to colleagues

DialpadIncluded

Full-featured dialpad for manual number entry

OPTIONAL FEATURES

Call LoggingOptional

Automatically log all call activities and history

Final Details

Just a couple more items of information

Timezone

Date Required By

Next Actions